1. Can I contact you by email?
Yes, please email service@isanmate.com.
2. Can I cancel my order?
Yes, as long as the order has not already been shipped we will be able to cancel your order, please contact us via phone or email and a member of our team will happily help you.
3. How much is delivery?
Postage costs vary depending on the location we are shipping to. Please see our shipping information for more details.
4. Do you deliver to any country?
We deliver to all countries and the delivery charge will be worked out dependant on where the item is being shipped to. Please see our shipping information for more details.
5. Can I track my item?
Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item.
6. How long will my order take to arrive?
It depends on where the item is being delivered we aim to pack all orders within 36 hours
7. How will my order be delivered?
We send items using the UPS, EMS, YunExpress or 4PX courier delivery service.
8. Do you gift wrap items?
We don't offer gift wrapping, but your items will be wrapped in tissue paper and placed in a postage bag
9. Is it safe to make a payment online?
Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by PayPal and Shopify Payments.
10. How do I return an item?
See our returns section on the website for detailed information on how to return an item. We offer an effective and hassle-free returns service.
11. What is your returns policy?
Refer to our returns section on the website for the full returns policy.
12. My order contains a faulty item can I return it?
Yes, see our returns section on the website for details on how to return a faulty item.
13. Who pays for return postage?
You are responsible for the cost of returning the item to us.
14. When will I receive my refund?
Refunds will be processed within 24 hours of receiving the returned items, provided they are in re-saleable condition with all tags and packaging.